Covid-19 FAQs

We know that you may have questions during these extraordinary times. Here are some frequently asked questions and answers to provide more information during this time.

We will update this information regularly as the situation changes, and please do not hesitate to call us with questions.

  • Q: Should I take my personal care or skilled nursing family member home?

    Personal care and skilled nursing residents receive additional services. While at home within our community they are able to receive the around the clock care they need at all times, which may be difficult for family members to provide during these stressful times.


  • Q: Does Artman have any positive residents?

    Artman does not have any positive cases at this time. Previously, residents that had tested positive were treated according to guidelines from the Pennsylvania Department of Health (DOH), Centers for Medicare & Medicaid (CMS), and the Centers for Disease Control (CDC).

    We have taken the following steps. It is important to note that we have taken these steps prior to requirements from DOH, CMS, and the CDC:

    • We have contacted all appropriate authorities.
    • We continue to communicate and follow guidelines created by the Centers for Disease Control, Pennsylvania Department of Health, and The Centers for Medicare and Medicaid Services.
    • We have ended outside visitation, and restricted travel for residents on March 11, prior to the state requirement.
    • We ended all communal meals and activates.
    • We canceled all non-essential outside medical appointments.
    • We have established and are participating in a COVID-19 Task Force that is comprised of healthcare professionals and leadership across Liberty Lutheran’s family of services so that we can share information and expertise.
    • Staff are practicing social distancing.
    • We are seeking all potential sources to build our personal protective equipment supply at all of our communities.
    • We have contracted additional cleaning services and continue to routinely clean common areas and “high touch surfaces” throughout the day.
    • We are limiting outside providers' access to our community based on the needs of our residents.
    • We are closely monitoring our residents and staff for any symptoms. If staff share or demonstrate any symptoms they are being sent home immediately.
    • We are taking staff temperatures at the beginning and end of shifts.
    • We are continually evaluating any changes associated with guidelines, expert medical insights, and trends to stay up-to-date with new strategies to prevent and combat COVID-19.
    • We are posting up-to-date information throughout our communities and conducting trainings on a daily basis.
    • All staff within our communities have masks and are wearing them at all times when in contact with residents.
    • We have engaged NexClean, a leading provider of deep clean solutions for the healthcare industry, to proactively clean and disinfect our entire community.
  • Q: Does Artman have staff members that have tested positive for COVID 19?

    Yes, Artman has had staff members test positive. We are adhering to the Pennsylvania Department of Health guidelines for all staff members tested positive no matter their role.

  • Q: What are the Department of Health guidelines for healthcare workers to return to work after testing positive?

    • DOH is recommending that persons with COVID-19, including healthcare providers (HCP) under home isolation be released from isolation after a minimum of 10 days after symptom onset and after 72 hours of being afebrile and feeling well.
    • People with laboratory-confirmed COVID-19 who have not had any symptoms may discontinue isolation when at least 10 days have passed since the date of their first positive COVID-19 diagnostic test and have no subsequent illness.
    • Healthcare persons returning to work after being released from isolation must wear a facemask at all times and be restricted from caring for severely immunocompromised patients for 14 days after symptom onset, as well as adhere to strict hand and respiratory hygiene and monitor for symptoms.
    • Household contacts of persons positive with COVID-19 must be quarantined for 14 days after their last household exposure. For some, this will be 14 days after the person with COVID-19 is released from isolation.
    • People who had close contact with a symptomatic person with COVID-19 must be quarantined for 14 days from the last contact with the person with COVID-19.
  • Q: When will visitors be allowed back in Artman?

    Artman has received 3-step re-opening guidance from the Department of Health and the Department of Human Services and are currently allowing visitation for skilled nursing. Visits for personal care residents have been temporarily paused pending test results. Should the results come back negative and remain negative for 14 days, personal care will begin step 1 of the re-opening guidance.

    Skilled nursing visitations must be scheduled and can occur 7 days a week between the hours of 1:30 pm and 4:00 pm.

    To schedule a visit with a skilled nursing resident please contact Madeleine Byrne Monday through Friday at 215-643-6753 or by e-mail at Visits must be scheduled a minimum of 24 hours in advance to allow for sufficient resident assistance. Weekend visits must be scheduled by noon on Friday.

    We are allowing up to 4 visitors – If they are from the same household. For visitors who must social distance – we must limit it to 2 people. We are also asking visitors wear to masks and continue to practice social distancing while at the community.

    In the case of inclement weather, visitations will be moved inside. Any time a visitor enters the building they will have their temperature taken with a contactless thermometer and asked several screening questions.

  • Q: Can I bring a package to my loved one?

    Families wishing to drop off and pick-up will to go to the Mt Pleasant entrance. When you arrive, please call 2100, to speak with our receptionist, let them know what you need and they will contact the appropriate staff member.  There will be rack/cart inside the double doors – one to drop off and one to pick-up.  The door coming directly into Artman at the Mt Pleasant entrance will be locked.  

  • Q: How is Artman’s staffing?

    Artman’s staffing remains strong.

  • Q: What plans have been implemented to engage residents during isolation?

    We have been able to provide a variety of activities/events to engage our residents.  Group activities and games are now either individualized or community-wide via our overhead paging system.  Bingo and jeopardy involve staff and residents working together.  Packets of “Brain Games” are distributed weekly.  Happy Hour, book mobiles, happen from a rolling cart. Surprise snacks, such as SDKs (social distancing kisses) ice cream sandwiches with inspirational snacks are spontaneously distributed. The Ambler community has provided us with a variety of cards and artwork.  Some of our residents actually have become pen pals through this program. Residents have become participants in the “Rainbow” project.  Rainbows are hung in windows to be part of a local children’s community scavenger hunt.

    Even though we are not able to gather for worship residents are being given prayer and reflective bulletins.  These have been well-received especially during the holidays.  Our pastor along with our community life staff are available for support, individualized activities and face time visits with family.

    Any additional in-room leisure activity supplies are available for all.  If we don’t have it – we’ll get it.

  • Q: If my loved one becomes ill—are you still sending residents to the hospital?

    Although, as always our goal is to treat in place. If hospitalization is absolutely necessary we will transfer a resident.  

  • Q: Is Artman still allowing admissions?

    Artman is accepting new admissions for residents. New residents must test negative for COVID-19 prior to moving. The safety of our residents is among our highest priorities and a second test is administered on the move-in day. We are asking new residents to quarantine within their apartment home until the results of the second results are recieved. After recieving a negative test result the new resident may join community activities and dining.

  • Q: Will you be testing all residents and staff?

    On a daily basis we will continue to follow the guidance of the Centers for Medicare and Medicaid Services (CMS) and the Pennsylvania Department of Health (DOH).

    Based on the mandate from the Pennsylvania Department of Health that went into effect on June 9th we are testing all skilled nursing residents and staff. We are also following the mandate, which was announced on June 26th, to test all personal care residents and staff.

  • Q: Are you doing antibody testing?

    We are not doing antibody testing. There are many studies being conducted and to date there have been no reliable results for antibody testing. We will continue to follow CDC and Pennsylvania Department of Health guidelines for testing.


  • Q: Was the number of cases reported from the Pennsylvania Department of Health accurate?

    We continue to track the case of coronavirus among our staff and residents, and regularly share up-to-date information with residents and family members. A recent report from the Pennsylvania Department of Health (DOH) has shown inconsistencies that are not in-line with the actual number of cases within our community. We have reached out to DOH to share accurate information.

  • Q: What is Artman's personal care reopening plan?

  • Q: What is Artman's skilled nursing reopening plan?

  • Q: Can I visit my family member as a Compassionate Caregiver?

    The Pennsylvania Department of Health has released guidance that includes information on Compassionate Caregiver visitation.  Here is some important information for you that is included in the guidance:

    Compassionate Care visitation is allowed in limited situations per CMS FAQs on Nursing Home Visitation. Care can be provided by Compassionate Caregivers if there are two or more documented “significant changes” in a resident’s condition. A significant change is defined in 42 CFR & 483.20(b)(2)(ii) as: A major decline or improvement in a resident’s status that: 1) will not normally resolve itself without intervention by staff or by implementing standard disease-related clinical interventions; the decline is considered “self-limiting…”, 2) impacts more than one area of the resident’s health status; and 3) requires interdisciplinary review and/or revision of the care plan.

    Artman will contact the family of residents who may qualify to receive Compassionate Caregiver visitation to discuss options. If you feel that your family member living at Artman qualifies to receive Compassionate Caregiver visitation and would like to designate a Compassionate Caregiver for a skilled nursing resident please contact          Jen Mackaman, director of nursing, at, and for personal care residents please contact Henry Ebner, personal care administrator, at Our clinical team will determine if Compassionate Caregiver visitation is appropriate based on the guidelines we have received.

    Please be aware that the CMS FAQs state that they do not believe these visits should be routine and they should be allowed on a limited basis as an exception to restricting visitation.

    We ask that you carefully consider your request as we all continue to partner in keeping COVID outbreaks controlled in our communities. Please remember that it only takes one positive case in a staff person or a resident to send us back to pre-opening plans that will limit dining, activities and visitation for all. We’ve been fortunate since this pandemic started in March, and we are all working to keep Artman a safe and healthy place to live and work.